KEPUASAN PASIEN RAWAT JALAN MENGGUNAKAN PENDAFTARAN ONLINE DI RS DUSTIRA

Abstract

The implementation of an outpatient online registration system at Dustira Hospital is a form of digital transformation in health services that aims to improve patient accessibility and convenience. This study is designed to evaluate the extent of patient satisfaction with the hospital’s online registration system. The method used is descriptive quantitative, using data collection methods by distributing questionnaires to patients who have used the system. The aspects analyzed include ease of access, speed of registration process, clarity of information, comfort in use, and overall satisfaction level. The study revealed that a large proportion of patients were pleased with the service provided, mainly because it reduced waiting time and simplified the administrative process. Nonetheless, some obstacles were still found, such as technical glitches and patients' lack of understanding in using the system. Therefore, efforts to improve service quality and education to patients are needed to support the sustainability and effectiveness of the online registration system at Dustira Hospital.