Analysis Of Fingerprint Use To Support The Effectiveness Of BPJS Inpatient Services At Oto Iskandar Dinata Regional Hospital
Abstract
The latest innovation implemented by BPJS is currently requiring all patients registered as BPJS participants to do fingerprinting related to this, Oto Iskandar Dinata Regional General Hospital has now implemented a fingerprint system for BPJS patients in inpatient services implemented at the end of April 2025. Where when patients will enter the inpatient room are required to do fingerprinting so that the issuance of the Participant Eligibility Letter (SEP) automatically appears through the system and patients can use health facilities in the form of BPJS. However, in its implementation there are several obstacles when patients will use fingerprints due to time constraints and patient conditions that do not allow for fingerprinting. So that the SEP (Patient Eligibility Letter) can be detected, hospital room staff divides the task of checking fingerprints on patients when the patient's condition improves. The purpose of this study is to examine and assess the effectiveness of the use of fingerprints in BPJS patient services in Inpatient. This type of research uses a qualitative descriptive method by narrating the conditions in the field. This study was conducted with an interview and observation approach. Based on the research results, the implementation of the fingerprint system has been carried out in accordance with the applicable Standard Operating Procedures (SOP). However, there are still several obstacles such as the condition of the patient's finger surface which makes the identification process difficult, so that medical record officers need to conduct repeated checks on BPJS patients. In short, the use of fingerprints in BPJS Inpatient patient services still encounters obstacles because some BPJS user patients still cannot have their fingerprints verified, especially in patients who have had traffic accidents, patients who have lost consciousness or are in a coma, and in patients who have experienced third-degree burns.
