Analysis of Fingerprint Usage to Support the Effectiveness of BPJS Patient Services in the Emergency Department (IGD)

Abstract

The implementation of fingerprint technology in the Emergency Department (ER) service system is an innovation to improve the effectiveness of services for BPJS (Social Security Agency) patients. This study aims to analyze the extent to which fingerprint technology can accelerate the identity verification process and support the efficiency of BPJS patient services in the ER. The study used a qualitative approach through observations and interviews with two officers and 194 patients who experienced fingerprint verification problems. The results showed that although fingerprint technology can accelerate the registration process and increase data validity, technical obstacles and patient medical conditions caused 5.3% of the total patients to be unable to be verified. The main contributing factors included equipment damage, poor fingerprint quality, and patient emergencies. Strategies such as double verification with National Identity Number (NIK), a backup manual system, and staff training were deemed essential to overcome these obstacles. With infrastructure improvements and increased human resource competency, fingerprint technology has proven to be a potential solution to support fast, safe, and professional healthcare services for BPJS patients in the ER.