Analysis of BPJS Patient Registration in Improving Outpatient Effectiveness at Hospital X

Abstract

Hospitals play a strategic role in public health services. Hospitals are also the primary healthcare facilities for National Health Insurance (JKN) participants, managed by BPJS Kesehatan and the Social Security Administering Body (BPJS). The BPJS outpatient registration process is designed to facilitate access to healthcare services for participants and demonstrate the hospital's commitment to supporting efforts to improve public health. The purpose of this study is to assess the level of service efficiency at the patient registration stage, identify various barriers and review management strategies for BPJS outpatients at Hospital X. The context of this study stems from a series of problems identified in the registration section, including duplicate records, inconsistent processes, information system downtime and long waiting times, which affect patient satisfaction and overall service efficiency. This study uses descriptive methods combined with qualitative methods to understand the actual situation in the hospital. Data collection techniques include direct observation, in-depth interviews with administrative staff and patients, and review of related archives. The results of this study are expected to provide constructive input and suggestions to hospital management to improve service quality, especially in the outpatient registration process with the BPJS system.hospitals also act as first-level health facilities for BPJS Kesehatan participants. The BPJS patient registration process for outpatient services is designed to facilitate participant access to medical services, as part of the hospital's commitment to supporting community welfare in the health sector. This study aims to evaluate the effectiveness of registration services, identify obstacles that arise, and examine efforts made in handling BPJS Outpatient Patients at Hospital X. The background of this study comes from various problems found in the registration section, such as duplication of medical record numbers, inconsistencies in procedures, system disruptions, and long waiting times. These problems have an impact on the level of patient satisfaction and overall service efficiency. This study uses a descriptive method with a qualitative approach to obtain a comprehensive picture of the situation in the field. Data were collected through direct observation, interviews with administrative officers and patients, and relevant archival documentation. It is hoped that the results of this study can provide input and recommendations for hospital management to improve the quality of service, especially in the BPJS patient registration process for outpatient services.