Analysis of Medical Record Officer’s Satisfaction With The Implementation of Electronic Medical Records Using The End-User Computing  Satisfaction Method

Hana Hani Fatunnisa; Erix Gunawan

Hana Hani Fatunnisa Politeknik Piksi Ganesha
Erix Gunawan Politeknik Piksi Ganesha

Keywords: PMIK, Satisfaction, Electronic Medical Records, EUCS Introduction

Abstract

This study aims to analyze the level of satisfaction of Health Information Management (PMIK) officers with the implementation of the Electronic Medical Records (EMDR) system at Hospital X in Bandung. A quantitative descriptive approach was used, using a questionnaire survey based on the End-User Computing Satisfaction (EUCS) framework, which covers five dimensions: content, accuracy, format, ease of use, and timeliness. The study population consisted of 24 PMIK officers using a saturated sampling technique. The instrument was tested using SPSS version 26 and was found to be valid and reliable. The results showed that the format dimension received the highest score of 86.25%, followed by content (82.08%) in the very satisfied category. Accuracy (78.33%), timeliness (77.50%), and ease of use (74.58%) were in the satisfied category. Overall, users were satisfied with the implementation of the EMR, particularly regarding the display and completeness of information. Hospitals are advised to conduct periodic evaluations, training, and system updates to improve the effectiveness and quality of healthcare services.