Evaluation of Hygiene and Neatness of Public Market Management as an Indicator of Public Service Quality: A Case Study of Kronong Mayangan Market, Probolinggo City
Evaluasi Higienitas dan Kerapian Pengelolaan Pasar Umum Sebagai Indikator kualitas Pelayanan Publik: Studi Kasus Pasar Kronong Mayangan Kota Probolinggo
Abstract
Penelitian ini bertujuan mengevaluasi tingkat higienitas dan kerapian Pasar Kronong Mayangan serta menilai penerapan Perda Kota Probolinggo No. 10 Tahun 2019 Pasal 18 tentang penataan pasar rakyat. Dengan metode kualitatif melalui observasi dan dokumentasi, penelitian ini menggunakan pendekatan manajemen klasik dan modern serta model SERVQUAL dengan lima dimensi: Tangibles, Reliability, Responsiveness, Assurance, dan Empathy. Hasil menunjukkan bahwa kondisi pasar masih kurang higienis dan tidak tertata, ditandai dengan penumpukan sampah, saluran tersumbat, dan fasilitas sanitasi yang tidak terawat. Hal ini mencerminkan rendahnya kualitas pelayanan publik pada dimensi Tangibles dan Reliability, serta lemahnya daya tanggap pengelola terhadap keluhan pedagang. Meski demikian, pemerintah daerah menunjukkan komitmen untuk melakukan revitalisasi melalui peningkatan fasilitas dan pengelolaan limbah. Penelitian ini merekomendasikan penguatan manajemen kebersihan berbasis partisipasi pedagang dan kolaborasi antar dinas guna mewujudkan pasar yang higienis, tertib, dan berkelanjutan sesuai dengan SDGs poin 3 tentang kesehatan dan kesejahteraan masyarakat.
Copyright (c) 2025 Verto Septiandika, Nurul Faizzah, Dina Agustin, Dewi Akmalia, Siska Ratna Vidyanti, Fariza Ghadavi, Dewi Akmalia, Praka Aldo (Author)
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