STRATEGIC PLANNING OF INFORMATION SYSTEMS TO IMPROVE SERVICES TO THE COMMUNITY USING THE WARD AND PEPPARD METHOD (CASE STUDY: X DISTRICT LAND OFFICE)

Abstract

This research aims to develop a strategic information system (IS) planning document at the Land Office of

West Bandung Regency using the Ward and Peppard methodology. The study applies a qualitative

approach, collecting data through interviews, document studies, and observations. The analysis includes

SWOT, Value Chain, McFarlan Strategic Grid, and business and IS/IT environmental analysis. The result is an integrated IS strategy, IT strategy, and IS/IT management strategy to enhance public service delivery. The outcome provides a practical IS master plan that aligns with institutional vision, mission, and future needs.